Summary
Devin Williams, from Instabug, discusses the importance of emotional intelligence (EQ) in sales and how it can lead to success. He shares his career background and highlights from the biggest deal in Instabug history. Devin explains that EQ is the key to understanding oneself and others, and it can improve various skills such as active listening, empathy, and relationship building. He provides frameworks and practices for developing EQ and emphasizes the importance of leading by example as a sales manager. Devin also discusses how to identify EQ gaps in salespeople and defines a great day in sales as focusing on consistent inputs rather than just outcomes.
Chapters
00:00 Introduction and Career Background
02:39 Discussing the Biggest Deal in Company History
05:25 The Importance of Emotional Intelligence in Sales
10:30 Frameworks and Practices for Developing Emotional Intelligence
15:23 Enabling Emotional Intelligence as a Sales Manager
19:18 Identifying EQ Gaps in Salespeople
25:23 Defining a Great Day in Sales
